Returns and exchanges
We want you to love what you receive. Here is how returns work for ready to ship pieces and for pieces made to order.
Ready to ship pieces
If a ready to ship piece is not right for you, you may return it within 14 days of delivery for a refund or an exchange. The piece must be unworn, unwashed and in its original condition. Email us with your order number and we will send return instructions. Return postage is paid by the buyer unless the piece arrived damaged or not as described. Refunds go back to your original payment method within 5 business days of our receiving the piece.
Made to order and custom pieces
Made to order and custom pieces are crocheted for you after you order, in your chosen color, size or length, so they are final sale. Each product page says which it is before you add it to your bag, and the bag repeats it on every line.
If a made to order piece arrives damaged or differs from what you ordered, email us within 7 days of delivery with photos and we will repair, remake or refund it.
Damaged in transit
Email photos of the piece and the packaging within 7 days of delivery and we will make it right, whether the piece was ready to ship or made to order.
Exchanges
Exchanges follow the same rules as returns. Because most ready to ship pieces are one of a kind, an exchange is usually for a different piece or for store credit toward a made to order piece. Tell us what you have in mind and we will find the simplest way to do it.
Handmade variation
Every piece is made by hand. Small differences in finished size, usually within 1 to 2 inches, and slight variation in stitch and color between dye lots are part of handmade work and are not defects.
Where to send a return
Our mailing address is provided with your order confirmation and return instructions.